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Arbitration Award For Contractor Use At Customer Contact Centers

The parties have reached an agreement with regards to 2017 Arbitration Award for contractor use at the Customer Contact Centers.  This settlement has resulted in 35 new positions, 7 promotions within the progression line and an agreement on a ratio of contractor usage vs bargaining unit (more BU less contractors).  A copy of the settlement has been provided to your Local Chief Steward.  For anyone that has any questions and/or concerns, please contact Jane Biever at 610-554-8376.

Terry Elekes

Author Terry Elekes

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